Contact US
Q&A
Where is my order?
Once your order is shipped, you will receive a tracking number via email. You can track your parcel using the links below.
Standard Shipping: https://www.singpost.com/track-items
Express Shipping: https://www.fedex.com/en-us/tracking.html
Do you ship to all countries?
Yes we do!
How much is the shipping cost?
Economy shipping:Flat rate USD $7for most countries worldwide.
Express shipping:Flat rate USD $20for most countries except remote regions in some countries.
How long does it take to ship out the order?
We aim to dispatch all customer orders within 48 hours, with the exception of weekends.
For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.
Will I charged handling customs fees, duties and taxes?
Yes. There may be duties, taxes or handling fees incurred on your shipment depending on your country. These charges will be thecustomers responsibility. Tax and custom charges is dependent on your country law & regulations. J&Co does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.
For more information, please contact your local customs office.
We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.
As we sell direct to customers with no high markups, please be assured that even after taxes, our prices are still the same or even lower than retailers.
Express Shipping - How to arrange delivery?
If you have selected Fedex Express as your shipment method, you may receive an email or sms from Fedex regards to your shipment. Please click the link in the email or sms to arrange your delivery to avoid delays on your shipment.
You may also manage your parcel via https://www.fedex.com/en-us/home.html
It is important you do this to ensure smooth delivery of the package to you.